Before you complete your order, please make sure that your shipping and/or mailing address is correct. We will try our best to correct wrongly entered shipping address on your behalf but due to security reasons, our customer service department sometimes is unable to do so. Once the item is shipped, the chances of us changing the address successfully are close to nothing. USPS does not allow address changes and other courier services charges high fees to change shipping address. Hence, please double check your shipping address before placing the order for a pleasant shopping experience.
If the item is returned due to a wrong address, we will charge you the shipping plus a 10% restocking fee.
In the event that your order does not arrive in time please contact us immediately. We will take full responsibility and open an investigation to ensure that you receive your item. However, please note that if the tracking number reveals that the order was delivered but you did not receive it, we strongly recommend that you contact the shipping provider. We can open an investigation on your behalf but usually under such circumstances, because the tracking ID shows that the item has been delivered, there is not much the carrier will do for us.